Updated: November 11, 2019
There could be a number of various issues causing this. Please check the following:
This website has a number of job aids that are specifically meant to help Bidders and Suppliers conduct their activities in our system. These job aids can be found here.
User Tickets, Live Help, and One-on-One Labs are also available to help you. Information on these resources can be found at here.
Once you have logged into the system, each browser tab that is open will have a timer that will log you out of the system after 20 minutes of inactivity. So, for example, if you have 3 different tabs open, each one will have a timer running and each can log you out after 20 minutes of no activity on that individual tab. Although a pop-up will give you a warning, this will often not be seen, causing this log-out issue. In order to avoid this issue, we recommend closing browser tabs that you are no longer using so that these unused tabs do not log you out.